Instructions for factory resetting R8000 router

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VJOGuy wrote:

Yes, I was aware of that.  

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Does that mean your problem is fixed? Or do you need more?

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VJOGuy wrote:

Issue:  I have no idea why, but my router is no longer accepting the answers to my security questions when I attempt to log in to it via web interface (I realize I can use the app, but that has very limited features).  Support told me that I have to do a factory reset.  

 

If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.

If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

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VJOGuy wrote:

I presume that since it's a factory reset, I will need to re-create all of my networks and passwords, including the Admin password that I'm trying to get back in to working condition again?  How do I do that? 

 

 

Just go through the usual set up process.

If,  by any chance, you have a backup of your older settings you can restore from that. But you will still be left with the password issue.