NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Intermittent network dropout
My router drops all internet once every one or two days and requires the network password to get internet back up and running. Any solutions i might need for this?
firmware v 1.3.2.124
model AC2300
modem hitron technologies
docsis 3.1
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is there a model# for the ISP modem?
Has a full power OFF the the modem and router for 1 minute been performed?
full power off of modem, along with router typically performed when i have an outage. When outage occurs it happens to wireless and wired connections and required login the to admin console of the router
modem model number might be: E31N2V1
since its wirded connections to i don't think it has to do with wirless channels
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853