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Forum Discussion
mugzy0001
May 03, 2022Initiate
[Internet Connected] in log killed my internet connection
Hey NETGEAR people, I need help thinking about this issue. NightHawk r7000 | ac1900 firmware 1.0.11.134 (https://www.netgear.com/support/product/r7000.aspx) just dropped me as I was about to take ...
- May 04, 2022
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
"[Internet connected] IP address: 192.168.100.20,"
Looks like the ISP modem has a built in router already. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
mugzy0001
May 04, 2022Initiate
The reply is very much appreciated thank you. I've been digging around all day and everything keeps pointing me back to the ISP modem. You've given me some other stuff to look up now, thank you.
FURRYe38
May 04, 2022Guru - Experienced User
Let us know what you find out to resolve this...