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Forum Discussion
Solved
Internet connection failure?
I just bought this modem. I powered it up, connected it to the coax internet cable, and waited for the world light to show up. Instead, it's been sitting at a downstream blinking light for an hour wit...
when you log into the modem, you can click the internet icon and it'll take you to the cable connections page.
the event log is under the advanced tab
did you contact your isp and have them provision your router?
Some isp's let you do it through an app but it has to be provisioned to connect.
- sorry, mean provision the modem, not router.
- Yes. I called comcast and they switched it over, but even after it was provisioned nothing changed on my netgear modem. I know the coax cable works, as it had been working with comcast up until the moment I unplugged it from their router/modem.
Do you have a screen snip of the cable connections page and event logs?