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Forum Discussion
Philipvdb
Nov 05, 2020Guide
Internet connection stops working
Hello Since 2 weeks i'm having problems with my router Nighthawk R7800. The internet connection stops and after a few seconds its working again. Sometimes 3 or 4 times in 5 minutes, sometimes t...
plemans
Nov 05, 2020Guru - Experienced User
Is it only wireless that drops or do both wired and wireless channels drop?
What modem is it connected to?
Have you tried a simple factory reset and clean install(not from backup)? If the firmware changed enough, maybe an old setting is causing issues.
- PhilipvdbNov 05, 2020Guide
Hello
Both wireless and wired drop. All the white lamps go out, the on/off lamp turns orange. After a few seconds it turns back on. It is connected to a bbox-modem from my proximus provider. I already did a factory reset, but problem stays. I already switched my Netgear router with my Asus router from location. So the cabling is not the problem. Is 4 years a normal life-time for a router?
Philip
- plemansNov 05, 2020Guru - Experienced User
I would try swapping firmware before calling it.
I'd try installing veresiohn 1.0.2.68 of the firmware. Factory reset it and do a clean install- PhilipvdbNov 05, 2020Guide
Hello
okay, i Will try tomorrow. I Will let you know of the problem is solved
Thank you !!