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Forum Discussion

VA13's avatar
VA13
Aspirant
Jul 26, 2021

Internet drops from Samsung TVs with Nighthawk R7000

Hi, I have 3 Samsung TVs and Nighthawk R7000 router. All Samsung TVs are connected via Ethernet cable. I have noticed that internet drops off randomly from all 3 TVs. All the rest of the devices on ...
plemans's avatar
plemans
Guru - Experienced User
Jul 26, 2021

1. what modem/gateway is the router connected to? 

2. what actual firmware is on the router? 

  • VA13's avatar
    VA13
    Aspirant
    Jul 26, 2021

    Hi Plemans,

    The default gateway is 192.168.1.1 and I upgraded the firm last week to V1.0.11.123_10.2.100.

    Thanks

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jul 27, 2021

      the gateway is what modem/ont/etc that the router connects to for its signal. 

      After the firmware upgrade, did you try a factory reset?

      • VA13's avatar
        VA13
        Aspirant
        Jul 30, 2021

        I didn't do a factory reset after updating the firmware but I did it after your message and was observing it for couple of days.Unfortunately, it didn't help.I also tried reserving static IP address for all 3 TVs and entered them on each TV but in vain. Any more suggestions?