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Forum Discussion

VA13's avatar
VA13
Aspirant
Jul 26, 2021

Internet drops from Samsung TVs with Nighthawk R7000

Hi, I have 3 Samsung TVs and Nighthawk R7000 router. All Samsung TVs are connected via Ethernet cable. I have noticed that internet drops off randomly from all 3 TVs. All the rest of the devices on ...
plemans's avatar
plemans
Guru - Experienced User
Jul 26, 2021

1. what modem/gateway is the router connected to? 

2. what actual firmware is on the router? 

VA13's avatar
VA13
Aspirant
Jul 26, 2021

Hi Plemans,

The default gateway is 192.168.1.1 and I upgraded the firm last week to V1.0.11.123_10.2.100.

Thanks

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 27, 2021

    the gateway is what modem/ont/etc that the router connects to for its signal. 

    After the firmware upgrade, did you try a factory reset?

    • VA13's avatar
      VA13
      Aspirant
      Jul 30, 2021

      I didn't do a factory reset after updating the firmware but I did it after your message and was observing it for couple of days.Unfortunately, it didn't help.I also tried reserving static IP address for all 3 TVs and entered them on each TV but in vain. Any more suggestions?

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jul 31, 2021

        Any chance of an answer to the question from plemans about the modem/gateway that connects your router to the Internet? It could be important.

         

        Connecting a TV to the network is usually best done through the TV's controls and set up routine. The router rarely does much more than spit out the wifi signal, Ethernet in your case. It is then down to the TV to do its thing.

         

        Samsung devices can be a pig to work with.