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Ajaz's avatar
Ajaz
Guide
Dec 09, 2021

Internet drops on Nighthawk x6 R8000 (wifi is working)

Hi, My trusted Nighthawk R8000 which I've been using for several years has started to play up recently. It is currently connected to a BT Openreach device with a BT Broadband Fiber 2 package.   Is...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 09, 2021

I'd ask the ISP to see if they notice anything in there logs during the time frames when this happens.

 

Both wired and wireless devices fail to get internet when this happens? 

 

Has a factory reset and setup from scratch been performed since last update? Might try this and also power OFF both ISP modem/ONT for a good full minute or more then back ON. Complete the setup wizard on the router. 

 

Be sure your using good quality LAN cable between the modem/ONT and the router. CAT6 is recommended. 

  • Ajaz's avatar
    Ajaz
    Guide
    Dec 12, 2021
    Hi FURRYe38,
    The ISP is no help because they don't support third party routers. I have a standalone PC connected using a LAN Cable (cat6) which also losses Internet access. This PC is one of the reasons I use the R8000 because I remotely access this device when working remotely and have RDS - Port Forwarding configured.
    My set up hasn't changed over the past 6 years the only thing that has is the ISP and most recently BT installed the ONT device when I signed up to them. The problem started occurring as soon as I started with BT (moved from Virgin Media).

    I've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 12, 2021

      IF the problem started with the installation of the ONT on BT and it worked prior to this, the ISP needs to look into there signal line and check there logs for any odd issues seen on there line UP to and including the ONT. 

       

      Has a factory reset been performed since the ONT was connected and setup from scratch? I'd power OFF the ONT for 1 minute as well then back ON. Complete the setup wizard. Don't enable Armor, Access Controls or Traffic Meter. Ensure Time is set correct and DST. 

      • Ajaz's avatar
        Ajaz
        Guide
        Dec 12, 2021
        Yes, I did a full reset on the router and restated the modem as well. I did this after I got fed up with having to restart my router every day.
        The problem got solved for a few days but then reappeared.

        Now, its back to being painful again as the router needs a restart every other day.