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Forum Discussion

Pchrist's avatar
Pchrist
Aspirant
Mar 25, 2021

Internet dropsNighthawk X8 R8500

Every few days our internet connection on the router just drops and doesn't come back till we reboot the router. Any ideas or suggestions as to what it could be? Running firmware 1.0.2.144   any he...
plemans's avatar
plemans
Guru - Experienced User
Mar 25, 2021

What modem is it connected to? 

When it drops, are you still able to access the router? 

Are you able to ping/access the modem when it drops? 

Pchrist's avatar
Pchrist
Aspirant
Mar 25, 2021

Our town has fiber internet comes right into the house to router. It says connected to router but when i go to the nighthawk app it won't connect to the router. When i try to remote access from my phone on cellular, it also won't connect. We reboot it and it is back up no issues.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 25, 2021

    Whats that fibre connected to? (since the R8500 doesn't have a fibre input)

    • Pchrist's avatar
      Pchrist
      Aspirant
      Mar 25, 2021

      Town provides a box outside that turns it from fiber to network cable. It's outside so not sure it's a modem but it must be of some sort.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Mar 26, 2021

        Have you checked with the ISP to see if they require any specific settings with their service and ONT?