Internet keeps cutting in and out Netgear AC 1900

Question

Need to find a solution. Two things:1. Internet keeps cutting in and out2. Ever since we put Netfear AC1900 in I can only group text group that are using an iPhone.

michaelkenward · Answer

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Jsnapp&nbsp;wrote:1. Internet keeps cutting in and out
What does that mean? The Internet LED goes off? You lose a wifi connection?
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Jsnapp&nbsp;wrote:2. Ever since we put Netfear AC1900 in I can only group text group that are using an iPhone.
What does that mean?
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What is this AC1900? AC1900 is not a reliable guide to model number. Many devices come with an AC1900 tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
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What is the model number?
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Jsnapp · Answer

So internet just stops working and then starts working again. It is every single day. Works for a while then shuts down. Then over time starts working again

antinode · Answer

&gt; Model: R7000|AC1900 Smart WIFI Router&nbsp;&nbsp;&nbsp; True?&nbsp; Firmware version?&nbsp; Connected to what?&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your (actual) model number,and look for Downloads.&nbsp; (For older versions, under Firmware andSoftware Downloads, look for "View Previous Versions".)&nbsp; Find thekit(s).&nbsp; What's available?&nbsp; What's newer than your current firmwareversion?&nbsp; Download the kit(s) you want.&nbsp; Read the "Release Notes" filefor instructions.&nbsp; (In the User Manual, look for "firmware", and,especially, for a topic like "Manually Upload Firmware to the Router".)When that fails because of a deficient User Manual, try:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://kb.netgear.com/23960

michaelkenward · Answer

Jsnapp&nbsp;wrote:So internet just stops working and then starts working again. It is every single day. Works for a while then shuts down. Then over time starts working again
We still don't know what you experience.
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There's a row of LEDs on the front of your device. What do they look like when "internet just stops working"?
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And what does this bit mean in your first message?
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Ever since we put Netfear AC1900 in I can only group text group that are using an iPhone.
What firmware version do you have on the device? A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
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Subject (Include model number and brief summary)Model (Recommended - Helps the community give the best answers)Body (Include additional detail including model version, firmware, OS and environment where relevant.)
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They are there for a good reason.
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Internet keeps cutting in and out Netgear AC 1900

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