NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Internet not connecting
There was a power surge earlier and when I came home I had no Internet. I restarted my wifi cable modem router but it doesn't show under my networks. What do I need to do? Please help!! Thank you
There a NG product model regarding this?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.