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Internet not working over wifi though GUI shows Internet as 'Good' after firmware update
I had a basic network setup with a cable modem (Arris SurfBoard SB 6141) and a Netgear NightHawk r7000/AC1900 smart wifi router working on Xfinity/Comcast Internet. There is also a Vonage VoiP device...
The R7000 newer firmware versions isn't the greatest.
I'd factory reset the R7000 by going 30/30/30 reset. Push and hold reset while its powered on for 30 seconds, then power it off for 30 seconds while holding reset, then power it back on while still holding reset for 30 seconds.
If that allows you to access it via ethernet, then I'd recommend installing version 1.0.9.42 of the firmware. Its the agreed upon stable version of the firmware.
See if that helps.
Thank you plemans.
I followed the steps to do the 30/30/30 hard reset of the router. I am able to connect to the wifi now and the internet is working as well. Would you recommend that I still flash the 1.0.9.42 firmware?
Steps I followed are as under:
- Performed the 30/30/30 reset of the router as asked.
- Turned off my wifi on the laptop
- Connected to the Ethernet port on the router and saw the ethernet light was lit bright white, but I was unable to have internet access on my laptop. I was also unable to access routerlogin.net
- Turned wifi on and connected to the wifi network.
- Disconnected the ethernet.
- Connected to routerlogin.net and it opened the Netgear genie GUI.
- Checked if internet works on wifi and it seems to be working fine now.
- I haven’t flashed the firmware yet ie. v1.0.9.42 and the router is still on V1.0.11.104_10.2.100
If its working again and you don't have issues, I'd leave it. Don't fix what isn't broken.
If its not working how you'd like, then I'd try the downgrade and factory reset.
Thanks again. That makes sense.