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Forum Discussion

DocProp's avatar
DocProp
Aspirant
Jul 08, 2022

Internet Speed

We have a Nighthawk X6 AC3200 Tri-Band WiFi Router Model R8000 and a Nighthawk X6S AC3000 Tri-Band WiFi Range Extender Model EX8000. Everything works perfect, but Spectrum just upgraded our internet ...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Jul 08, 2022

Have you checked your wan/lan port statitics to see if it is indeed a port setting the speeds at 10/100mbps and not gigabit? 

If so, try replacing the cables with cat 6 cables. 

did you try factory resetting the router? 

Make sure to leave qos, access control, traffic monitoring, and parental controls disabled. 

  • DocProp's avatar
    DocProp
    Aspirant
    Jul 08, 2022

    Have you checked your wan/lan port statitics to see if it is indeed a port setting the speeds at 10/100mbps and not gigabit?-Sorry, I am not familiar as to how to check that.

     

    If so, try replacing the cables with cat 6 cables.-I have CAT 6 cable from the modem to the router and CAT 5E from the router to the computer.

     

    did you try factory resetting the router?-No.

     

    Make sure to leave qos, access control, traffic monitoring, and parental controls disabled.-Parental Controls are off. How do I check the other ones?