Iphones won't connect to (R6900P) - AC1900

Joslinm
Aspirant
Aug 15, 2023
Tried all the options listed and no go. Even tried a new ASUS router and same no connection issue.
Now what?
Only thing I can think of is that I changed internet providers a couple months ago.
Both phones are on Spectrum data plan and I discontinued Spectrum internet in home(I have 2 acounts) in favor of Greenlight Fiber.
But what would that have to do with connecting to the router or not?
Help is appreciated. Thanks
- michaelkenward
  Guru - Experienced User
  Aug 16, 2023
  Joslinm wrote:
  
  Tried all the options listed and no go. Even tried a new ASUS router and same no connection issue.
  
  Sort of rules out th R6900P.
  
  Hard to see how any here can help with problems you have with your phones. I would have thought that the first place to go would be the people who made the phones.
  
  Only thing I can think of is that I changed internet providers a couple months ago.
  
  Tried asking them for help?
  
  I suppose someone might have some thoughts if they had a few more clues. For example, you say "They will just not reconnect" which tells us nothing about what actually happens. Error messages? Prompts? Connect to what?
  - Joslinm
    Aspirant
    Aug 16, 2023
    The phones will not reconnect to the router if we leave the house and return. We have to go to settings, wifi, and click on the name for our home network. Then the phone connects.
    Apple went through the usuall settings and eventually suggested a network reset, something I had done already. If that fails, a total restore

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Iphones won't connect to (R6900P) - AC1900