NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
css17
Jun 21, 2023Aspirant
Is it the R8300 router or the Modem or ????
I have a problem that I believe is related to my modem, router or perhaps ISP and I can’t figure out which it is and hope that you can help me identify the troublemaker. Here’s the background - Ove...
- Jun 29, 2023
css17 wrote:Yes, the DoS attack entry was in the router log file and has only happened the one time. It looks like it was related to Google and I do use Chrome as my browser.
Still no logs being sent via email but at this point it's not worth it to me to try and track it down. I did change the email in the router settings back to my Outlook one as I really don't want anything tied to an ISP email again if I can help it. Had that task of changing our emails from Comcast when we moved from Seattle to Oregon and only had Charter (Spectrum) to choose from. What a pain....
I am definitely a list maker and identifying the devices attached to the router and putting them into Excel with their pertinent information is a good idea. I will do this and be sure to check out each new device that I add to the network in the future. Since the "Device Name" issue is known and kicked around I'm not going to worry about it. I just thought if it was an easy thing to do I'd stick a name in there that meant something to me. I just wish that everybody would play nice together. It was so much easier when it was just IBM hardware and software. I'd just call our IBM system rep when I needed help. Now, in the PC arena there are so many different hardware and software components it's hard to know who to contact or even how to drill down to the right piece of hardware/software causing the problem.
Which brings us full circle. I started here not knowing whether it was my modem, router or ISP that was causing my Outlook and Acronis issues. I never would have figured out the different settings within the router and things to try without all of your help. If I had gone out and bought a new router and/or replaced the modem I'd more than likely still be experiencing the same problems. The send/receive errors in Outlook 2016 have disappeared and all of the emails sent from Acronis have arrived just as they should. And I've learned a bit more about router settings and how all of this stuff works together (or, at least is supposed to). I've documented everything I've changed so I have it as a reference point in case this pops up again.
I want to thank you both for helping me out and explaining things to me. I may not have been in the right spot but intuitively knew that someone here would have the knowledge to help me work through it. Thanks for sharing your time and experience with me.
All the best - Carol
An ongoing education is why this place exists, and it goes both ways. Good luck!
michaelkenward
Jun 21, 2023Guru - Experienced User
I am having a hard time understanding what is going on here, not helped by the generic subject and a long and complicates message that doesn't seem to have much to do with sending email from Outlook which is, I gather, the issue.
This bit stood out:
css17 wrote:
Over the past couple of months, I’ve been having trouble with sending/receiving emails in Outlook 2016 on my laptop. I first noticed the issue with my backup program - Acronis True Image.
What has Outlook got to do with sending email in Acronis?
I found a setting within ATI that allowed me to send an email from online when my backups ran. Sometimes I would get both emails and sometimes just the new online one.
Acronis neither know nor cares about your email client. It does need to know how to work with the SMTP service for your email service. Not all email operators are happy to let other services use their SMTP servers.
In my case, I use smtp-mail.outlook.com. (I have an Outlook 365 subscription, but I gather that Outlook also has free email.)
I have also used GMail's SMTP servers for log reporting.
When it comes to Netgear routers, they seem to vary in the SMTP servers that work.
As I said, this is all wild guesswork on my part, based on not understanding why you think Outlook is involved in whatever is going in at your end.
My guess is that Kitsap is equally puzzled and has pointed to the usual problems with routers.