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Is it the R8300 router or the Modem or ????
I have a problem that I believe is related to my modem, router or perhaps ISP and I can’t figure out which it is and hope that you can help me identify the troublemaker. Here’s the background - Ove...
css17 wrote:Yes, the DoS attack entry was in the router log file and has only happened the one time. It looks like it was related to Google and I do use Chrome as my browser.
Still no logs being sent via email but at this point it's not worth it to me to try and track it down. I did change the email in the router settings back to my Outlook one as I really don't want anything tied to an ISP email again if I can help it. Had that task of changing our emails from Comcast when we moved from Seattle to Oregon and only had Charter (Spectrum) to choose from. What a pain....
I am definitely a list maker and identifying the devices attached to the router and putting them into Excel with their pertinent information is a good idea. I will do this and be sure to check out each new device that I add to the network in the future. Since the "Device Name" issue is known and kicked around I'm not going to worry about it. I just thought if it was an easy thing to do I'd stick a name in there that meant something to me. I just wish that everybody would play nice together. It was so much easier when it was just IBM hardware and software. I'd just call our IBM system rep when I needed help. Now, in the PC arena there are so many different hardware and software components it's hard to know who to contact or even how to drill down to the right piece of hardware/software causing the problem.
Which brings us full circle. I started here not knowing whether it was my modem, router or ISP that was causing my Outlook and Acronis issues. I never would have figured out the different settings within the router and things to try without all of your help. If I had gone out and bought a new router and/or replaced the modem I'd more than likely still be experiencing the same problems. The send/receive errors in Outlook 2016 have disappeared and all of the emails sent from Acronis have arrived just as they should. And I've learned a bit more about router settings and how all of this stuff works together (or, at least is supposed to). I've documented everything I've changed so I have it as a reference point in case this pops up again.
I want to thank you both for helping me out and explaining things to me. I may not have been in the right spot but intuitively knew that someone here would have the knowledge to help me work through it. Thanks for sharing your time and experience with me.
All the best - Carol
An ongoing education is why this place exists, and it goes both ways. Good luck!
Hello, I checked the modem which actually doesn't have a brand name on it other than Spectrum. I've attached the spec sheet from Spectrum. It's a DOCSIS 3.1 Modem Model EU2251. No, it's not a combination device. When I plug an ethernet cable from the modem directly to my laptop nothing happens. There is no connection at all to the internet. There are two phone jacks, one power and cable outlets and one ethernet jack.
Yes, the network profile is set to private.
Spectrum does support IPv6. The router was set to Disabled for IPv6. I poked around on the Spectrum site about IPv6. They had a link to "test your device's compatibility" to connect to IPv6. (http://test-ipv6.com/ ). I changed the settings on the router to Auto Detect with Auto Config for the IP Address Assignment, and to DHCP with Use the DHCP Server for the IP Address Assignment and then DHCP with Auto Config for the IP Address Assignment, etc. After each change on the router, I ran the "Test your IPv6 Connectivity". The results are at the end of the Spectrum document. There were some errors initially. I’m not sure if that points us in a direction or not.
css17 wrote:Hello, I checked the modem which actually doesn't have a brand name on it other than Spectrum. I've attached the spec sheet from Spectrum. It's a DOCSIS 3.1 Modem Model EU2251. No, it's not a combination device. When I plug an ethernet cable from the modem directly to my laptop nothing happens. There is no connection at all to the internet. There are two phone jacks, one power and cable outlets and one ethernet jack.
Yes, the network profile is set to private.
Spectrum does support IPv6. The router was set to Disabled for IPv6. I poked around on the Spectrum site about IPv6. They had a link to "test your device's compatibility" to connect to IPv6. (http://test-ipv6.com/ ). I changed the settings on the router to Auto Detect with Auto Config for the IP Address Assignment, and to DHCP with Use the DHCP Server for the IP Address Assignment and then DHCP with Auto Config for the IP Address Assignment, etc. After each change on the router, I ran the "Test your IPv6 Connectivity". The results are at the end of the Spectrum document. There were some errors initially. I’m not sure if that points us in a direction or not.
The Spectrum branded modems are manufactured by Hitron. Yes, it is a modem only.
To check your internet connection just through the modem to your computer, you would need to power down both and boot them up in sequence. Power up the modem first with no Ethernet connections and allow plenty of time to stabilize, then connect to your computer and boot the computer. It may take several minutes for your ISP to assign an IP address to your computer.
E-mail send and receive goes through your Domain Name Servers to find the mail server addresses. IPv6 is part of the DNS system at the ISPs. If you have access through your ISP, use it.
Many of the free e-mail address outlets, Google for gmail and Microsoft for hotmail to name two and some ISPs, have cut off access to their mail servers by iOT devices and other sources. Too many devices like cameras, thermostats, weather stations and etc. sending e-mail. If you use a gmail domain for your received e-mail, you will have to go in to your gmail account and specifically generate a special password to allow access to send e-mail by third party devices or programs. Comcast has similar settings for their e-mail accounts.
Different internet access on the road as compared to at home.
What is the domain (part after the @ symbol) for the e-mail address where you are experiencing the issues?
Kitsap wrote:Many of the free e-mail address outlets, Google for gmail and Microsoft for hotmail to name two and some ISPs, have cut off access to their mail servers by iOT devices and other sources.
Does that apply to programs like Acronis?
I use Outlook for that. Works fine. But I pay an annual fee.
Another complication with these smtp services is that they change their authentication procedures from time to time.
What are we to make of this bit of the first message?
I’ve been having trouble with sending/receiving emails in Outlook 2016 on my laptop.
If we are both correct in assuming that this is an smtp issue, it has nothing to do with routers or modems, the "subject" of this discussion. Nor is there any link to Outlook, the email client.
michaelkenward wrote:
Kitsap wrote:Many of the free e-mail address outlets, Google for gmail and Microsoft for hotmail to name two and some ISPs, have cut off access to their mail servers by iOT devices and other sources.
Does that apply to programs like Acronis? I am not familiar with how Acronis is configured for external e-mail.
I use Outlook for that. Works fine. But I pay an annual fee. As do I.
Another complication with these smtp services is that they change their authentication procedures from time to time.
What are we to make of this bit of the first message?
I’ve been having trouble with sending/receiving emails in Outlook 2016 on my laptop.
Unlikely anything to do with the actual client program but everything to do with how the program is configured. Several variables such as incoming and outgoing e-mail server names, port assignments, and SSL/TLS authentication protocols. Also POP/IMAP e-mail comes in to play. Unlikely anything to do with the actual client program but everything to do with how the program is configured. Several variables such as incoming and outgoing e-mail server names, port assignments, and SSL/TLS authentication protocols. Also POP/IMAP e-mail comes in to play.
I considered it part of the discussion as to how to configure the router to send external e-mail. Either manually or on a schedule.
If we are both correct in assuming that this is an smtp issue, it has nothing to do with routers or modems, the "subject" of this discussion. Nor is there any link to Outlook, the email client.
First of all, I apologize if I'm not in the right place to troubleshoot my problem. I'm not sure where I should be as I can't isolate the problem to a particular thing and it's intermittent.
I have checked and double-checked the settings regarding POP3/SMTP. It was the first thing I did since Microsoft has changed these settings on me before. I use myname@outlook.com for my email address. So I also access my emails online at Outlook.live.com. I have attached a document showing my settings in Outlook.live.com, current Outlook settings found on Google, my Outlook 2016 settings on my laptop, and the email settings from Acronis True Image for my backups. There is a feature in Acronis to test email settings for notifications. When I tried to send the test message it failed. I tried my other backups. Some worked, some failed. All had the same settings. So I went to Outlook 2016 and did a Send/Receive and it failed consistently. It finally worked correctly so I went back to Acronis and tried the test emails for the ones that had failed and they now all worked fine with no changes to the settings.
I'm at my wits end - if it's not the modem or router, and my email settings are correct and unchanging, what is causing them not to work - intermittently? Plus, it's not only my emails that aren't working correctly. Vipre was unable to connect to its server to receive current updates. Never had a problem with it before. When I tried to connect back here, it gave me an error message and then connected. It was so quick I couldn't get a screen shot. This has been happening with other websites as well. They originally fail to connect properly, resolve themselves and display correctly. This has all started happening since the Outlook issue. Which should have nothing to do with my email settings. Which is why I was looking at the modem/router. Especially, since I was in Seattle for a week and everything worked fine. If its settings on my laptop why would they work ok in Washington but not in Oregon? (and yes, I know it was a different ISP, router and modem - which is what pointed me in this direction).
I didn't go to Microsoft because the problems are not all Office related. I thought about trying Spectrum but honestly thought I'd get better help here in the router group. I really do appreciate your help - even if I'm in the wrong area!!
