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Forum Discussion
Is my NightHawk R7800 dead?
(Win10) Was noticing very high latency on a game. Decided to factory reset the router. When using the Nighthawk App to set it all up again, I cannot connect. I've tried 4-5 times with the app. My ph...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Set up the router with a wired PC or laptop and web browser.
I wouldn't try reaching your router with the netgear app. I'd try either wired or with the phone that says its connected. Instead of using www.routerlogin.net try it through 192.168.1.1. Let us know if that helps or to see what happens.
Wow. Thanks for responding everyone.
Forgive me - I can't figure out what Firmware the router currently has. If there's another way besides accessing the router webpage, I can't find out how to do it - I searched best I could before responding. I attached a picture w/ the info on the back of the modem (Charter modem).
I tried again disconnecting/reconnecting everything to try to access the router (routerlogin.com + 192.168.1.1) but I cannot - only 'problem loading page'. My phone and my ipad will still say it is connected to the network when I have it all plugged together, but I cannot access the internet on either. When I bypass the router with ethernet cable, my desktop gets internet just fine (which is how it's hooked up now).
Akuchew wrote:
I attached a picture w/ the info on the back of the modem (Charter modem).
That doesn't tell us the make and model number. Google isn't much help either.
The reason for asking, as FURRYe38 did before I did, is that ISPs sometimes provide modem/routers that can get in the way of adding a second router, your R7800.
That can get in the way of routerlogin.net
If the modem does not have a row of Ethernet ports on the back, there is a high probability that it is not a modem/router.
I tried again disconnecting/reconnecting everything to try to access the router (routerlogin.com + 192.168.1.1) but I cannot - only 'problem loading page'.
Did you follow the sggestui0n from wcalifas and connect the router to the PC? I can't tell from your explanation of what you have done.
Do it with nothing else in there. Away from the Internet.
You should be ab le to get into the controls in that way.
Remember, when playing around with these things, timing is crucial. You can't just flick switches at random.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
The black box my ISP supplied me is not a modem? Whatever it is, it has worked with my current router for 3-4 years now and I have been able to access the router webpage before with no problems. I haven't messed with it in a while and it should have been set up to automatically update firmware, as well.
I did what @wcalifas suggested - router to PC, nothing else - and cannot access the router. My PC has always been connected to router via ethernet. All other devices in house use the wifi.
I followed your suggested reboot sequence and had the same result. No access to 192.168.1.1/2My phone, ipad, etc., show a connection to the network, but I cannot access the internet (it does not say 'connected without internet' - simply 'connected'). This time around, my PC even showed the 'connected' icon in lower right hand corner of the screen, but no internet.
Windows Troubleshooting gives me this message: The remote device or resource won't accept the connection.
I've tried everything on this page, as well: https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do
