NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Is this a hardware issue or router issue?
I don't know what is going on. Ever since we switched from the Xfinity modem to 3 different custom rouer modems, my packets were constantly being loss. However, my brother's laptop was fine with thes...
The c7000v2 is a docsis 3.0 device. You don't put what the xfinity modem model is. If it was a docsis 3.1 device, it might have been a little more tolerant of signal issues. You don't include any logs or signal info either.
I'd log into the c7000v2's connections page and logs page. Take a screen snip of both (get all the info) and post it back here. It can help determine if your line is borderline. If the signals sketchy but not fully bad, it might have been why the xfinity model tolerated it better.
The c7000v2 is a docsis 3.0 device. You don't put what the xfinity modem model is. If it was a docsis 3.1 device, it might have been a little more tolerant of signal issues. You don't include any logs or signal info either.
I'd log into the c7000v2's connections page and logs page. Take a screen snip of both (get all the info) and post it back here. It can help determine if your line is borderline. If the signals sketchy but not fully bad, it might have been why the xfinity model tolerated it better.
Where can I find the connections page and the logs page?
The main page of the browser admin page has "connections". click on it.
for the logs go to ADVANCED > Administration > Logs.
Also, how does this explain that I have issues while my brother doesn't? He is actually further from the router than I am too.
Well we first have to determine if its a modem issue or a router issue.
You didn't put much info on your post about your computer or his but maybe his computer has a better wifi card in it.
Or maybe your wifi card has issues that respond better to certain wifi chipsets.
and without knowing the xfinity model you're using, we don't have much info. maybe the xfinity one has band steering and is placing you on a better channel. the C7000v2 doesn't have band steering.
what wifi card are you using?
have you tried changing wireless channels?
its tough to troubleshoot with vague information.
What is your Xfinity speed? If above about 300 then the c7000v2 which is a docsis 3.0 device will not be able to handle the speed.
I personally prefer individual boxes for things including network. I, personally, would never buy a modem/router combo. Like being able to swap one out and not have to start over. Also run a NAS rather then using the USB feature of a router.
