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jusjohn55's avatar
jusjohn55
Aspirant
Sep 15, 2019
Solved

Is this a hardware issue or router issue?

I don't know what is going on. Ever since we switched from the Xfinity modem to 3 different custom rouer modems, my packets were constantly being loss. However, my brother's laptop was fine with thes...
  • plemans's avatar
    plemans
    Sep 15, 2019

    The c7000v2 is a docsis 3.0 device. You don't put what the xfinity modem model is. If it was a docsis 3.1 device, it might have been a little more tolerant of signal issues. You don't include any logs or signal info either. 
    I'd log into the c7000v2's connections page and logs page. Take a screen snip of both (get all the info) and post it back here. It can help determine if your line is borderline. If the signals sketchy but not fully bad, it might have been why the xfinity model tolerated it better. 

jusjohn55's avatar
jusjohn55
Aspirant
Sep 15, 2019

Ok, so, I have a custom built PC. i7 7700k, 1060 6GB, ASUS ROG STRIX Z270e. My wifi card is the Intel ac9260. My brother, has a gaming laptop that locks his gameplay at 60 fps(VERY OLD LAPTOP). His cpu is the i7m(Couldn't find any numbers). A gpu of the 960. And an ac3165 intel wifi card. I cannot send you a log of the C7000v2 yet because I have the Xfinity one plugged in and I do not have the access to account to have Xfinty switch the service back to the C7000v2. I will post the log really soon. Thank you for answering my questions so far and sorry that I cannot post the logs right away, I will do so either today or tomorrow since my parents are not here atm.

plemans's avatar
plemans
Guru - Experienced User
Sep 15, 2019

so your brothers laptop which is older runs better.  Even though he has a slower wifi card, slower computer. I'll bet his resolution is lower than your desktop monitor or even your potentially dual monitor. Google 4k vs 1440p vs 1080p vs 720p gaming bandwidth needs. It escalates quickly in requirements, your own system needs. Potentially his needs are significantly lower than yours if his system is older. 

One thing that many miss out on is that for gaming, upload speeds are pretty important. Cable ISP's might have a 200mbps download but a 5mbps upload. if you're running a better screen/resolution you might be needing more upload speeds than he does and this could be a factor as well.