Lan Ports Orange

> [...] the other ports connected to my BT TV and my laptop dont seem to
> receive internet via ethernet and the light for both stays orange...
> [...]

   Regarding "orange" (which might be what Netgear calls "amber"):

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for the LED
descriptions (and "Troubleshoot").

   Now that we know that "amber" means slower-than-gigabit/s soeed, not
necessarily defective...

   Your (unspecified) "my BT TV" might have a slower-than-gigabit/s
Ethernet port because it doesn't need higher speed to do its job (and
slower was cheaper than faster).  Your (unspecified) "my laptop" might
be old or cheap.  A faulty Ethernet cable can cause a slow connection,
too.  (All eight conductors are needed for gigabit/s speed, but the
right four are enough for a slower rate.)

   "don[']t seem to receive internet" is not a useful problem
description.  It does not say what you did.  It does not say what
happened when you did it.  As usual, showing actual actions (commands)
with their actual results (error messages, LED indicators, ...) can be
more helpful than vague descriptions or interpretations.

   With my weak psychic powers, I have no idea how you configured those
devices, or what they have to say about their Internet connections.

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MirageR wrote:

...but the other ports connected to my BT TV and my laptop dont seem to receive internet via ethernet and the light for both stays orange... any ideas how i can fix this?

---

Sounds like the router is behaving as it should. Check the setup of the TV and the laptop.

Is the TV a wired LAN connection (I assume) or wifi? Setting up an Internet TV can be a pain, but is usually in the hands of the TV itself.

Does the laptop offer any useful messages?

TVs often have Ethernet chips that run at 100 Mbps, plenty fast enough for the task in hand. That's why it is amber. It's a speed indicator. BT is coy about the specs of its set top boxes, if that's what you have.

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so there may be useful responses here, after all, your XR500 is essentially an R7800 router with an ugly case and a different operating system, but you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.