NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Log files and Outlook 2010 Junk Folder
The R8000 router sends log emails identifying itself as ROOT@R8000 Outlook 2010 is trapping this email in its junk filter. It would be easy to simply add the email address to the safe senders list...
I may have finally found the solution...
The From value is not just Root@R8000. It is Root@R8000 on behalf of xxxx@yyyy.zzz - the end piece being the address the user put in the router's email setup - - I am not sure if this is the authentication User Name or the Send To email address (in my case they are the same, which is why I don't know).
In Outlook 2010 I went into Junk Mail Options and put this fully qualified email address (that is, my own) into the Safe Senders list. Outlook 2010 has stopped moving the emailed router log into the Junk Mail folder.
Yes, you're correct, been playing with it and cannot make it work in 2013 either. I'll keep trying.
I may have finally found the solution...
The From value is not just Root@R8000. It is Root@R8000 on behalf of xxxx@yyyy.zzz - the end piece being the address the user put in the router's email setup - - I am not sure if this is the authentication User Name or the Send To email address (in my case they are the same, which is why I don't know).
In Outlook 2010 I went into Junk Mail Options and put this fully qualified email address (that is, my own) into the Safe Senders list. Outlook 2010 has stopped moving the emailed router log into the Junk Mail folder.