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Forum Discussion

Jal711's avatar
Jal711
Aspirant
Sep 30, 2022

Losing internet on phones and computers, not Roku

My router loses its internet connection and that affects phones and computers. Interesting enough, no issues with Roku devices Thoughts?
plemans's avatar
plemans
Guru - Experienced User
Sep 30, 2022

What router do you have?
What firmware is on it? 

What modem/gateway is it connected to? 

Is this a new purchase or whats changed since this started happening?

Jal711's avatar
Jal711
Aspirant
Sep 30, 2022
Not a new router. Been in place for years. Been happening for a few months

R7900
Firmware V1.0.4.26
  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 30, 2022

    what modem/gateway is it connected to?

    Does it impact wired devices as well as wireless? 

    Has a factory reset/reinstall been tried?