NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Yarn's avatar
Yarn
Aspirant
May 23, 2017
Solved

Losing Wifi Signal

A month or so ago, I updated the firmware on my router and I instantly lost my Wifi signal. The router was still receiving the internet signal, but it wasn't transmitting it via Wifi. After a lot of fiddling, my only option was to reset to factory settings. This solved the issue and I did not update the firmware.

 

This morning, however, I had the same problem. I was working on my computer. I had just downloaded an email and while I was typing my reply, I lost internet connection. Inspection of the router showed the same issue. Internet signal into router was fine, but it wasn't transmitting via Wifi. Having not updated my firmware, this time, I'm at a loss as to why this is happening. I have had to go through the whole factory settings thing again. 

 

The router is about 12 months old.

 

Thanks.

Firmware
Troubleshooting

4 Replies

Sort By
  • JamesGL's avatar
    JamesGL
    Master
    May 30, 2017

    Hi Yarn,

     

    What is the firmware version of the router?

    Does internet disconnection happens on both 2.4GH and 5Ghz bands?

    • Yarn's avatar
      Yarn
      Aspirant
      May 30, 2017

      Hi James.

       

      My current firmware version is 1.0.7.2. As I said, whenever I update it, I lose the wifi signal.

       

      And yes, it affects both frequencies. The light on the router indicating that it's connected to the internet lights up, and anything connected via ethernet cable can access the internet, but neither 2.4Ghz nor the 5Ghz lights are lit, nor is the light second from the right.