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Forum Discussion
Lost 5G - Netgear Nighthawk AC1750 Smart WiFi Router Model R6700v3
Hi there, I'm having a problem with my WiFi. About a week ago the 5G dropped out and I can only connect via 2.4. On the router, the light shows them both working and transmitting, but I can't co...
Thanks for your reply and suggestions.
I'm trying to connect with my iPhone, iPad, iPad mini and MacBook... all which were connected to 5G before this happened.
I toggled the LED/switch a few times on the router, with no luck.
Same with the interface. I turned off/on the 5G a few times, and no luck there either.
Any other ideas?
Thanks again!
PG415 wrote:Thanks for your reply and suggestions.
I'm trying to connect with my iPhone, iPad, iPad mini and MacBook... all which were connected to 5G before this happened.
I toggled the LED/switch a few times on the router, with no luck.
Same with the interface. I turned off/on the 5G a few times, and no luck there either.
Any other ideas?
Thanks again!
It is a piece of electronic gear. Occasionally one of the radio transmitters will die before the rest of the unit.
Before you replace and recycle your modem, recommend a full firmware default reset. Suggest you use the recessed reset button on the back of the device. It is possible to do a reset from within the user interface.
The default reset will wipe out any of the configuration settings you have in place. It will require a full reconfiguration from scratch unless you saved off a backup configuration file. Even then, restoring a backup configuration file will often restore the problem at the same time.
- Thanks Kitsap!
I’ve actually done a factory reset once already, and I’m reluctant to do it again since it was such a pain the first time around.
If there are no other options you can think of, I’ll just have to resign myself to the fact that one of the transmitters died and I’ll need to purchase a new one.
As for now I’m getting by on the 2.4G.
Thanks again for all your help and suggestions!
PG415 wrote:
Thanks Kitsap!
I’ve actually done a factory reset once already, and I’m reluctant to do it again since it was such a pain the first time around.
If there are no other options you can think of, I’ll just have to resign myself to the fact that one of the transmitters died and I’ll need to purchase a new one.
As for now I’m getting by on the 2.4G.
Thanks again for all your help and suggestions!Good luck whichever path you choose.