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Solved
Lost connection to R6800 AC1900
Dear all, I have a problem with my R6800 AC1900, and the different connexion on it. My computers and other device keep loosing internet from it, the device disappear, then comes again only if I ...
So I followed your step for the reboot of the Router and AP but I had did it already, so no change in my connection.
When I say the 5Ghz Reset is:
before I click on it, it says that he has internet, once I click on it, for a second it says that he doesn't have internet, then it doesn't appear in my available wifi for about 20 sec (as well as the 2.4Ghz) and when it reappears it gets connected, I have internet for a few second then, losing connection to it and not appearing anymore.
BUT (and that's a huge update) I think I'm looking in the wrong direction, from what I saw on another forum it seems that the problem is coming from windows.
I launched a "Netsh wlan show wlanreport" command and so it seems that my USB for wifi adapter seems to fail to connect to it.
So I'm gonna work on this now.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.