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Forum Discussion
Lousy product
Had a Sprectum modem (and router) combined. Wanted to do more on the internet so I got a new modem from Sprectum in January of 2021. Needed a router so I acquired a Nighthawk router - X6S. The rou...
I am using a mobile hotspot for internet connection until I can get a decent modem. I have to be careful as I only have 30 gig for the mobile hotspot.
I did not google for the suport number of netgear. I got the number from the website & and the manuel (which I had downloaded 3 months ago).
The woman I talked to on the phone has English as the 3rd language. It was hard to understand her. But I did understand that she was pushing the serices pland - 1 yr for $110 or so, 2 Yr for $200 or so. She worked real hard at that all thru the contact. Seemed like that was her main purpose.
Like I said, I used this router since sometime in January. I could have been over the 90 days or I may not have been over the 90 days. In any event a new modem should last for more than 3 months if is it a quality product. The last router was used for 4 years, with no problems, and it was a less expensve router & sadly I gave it away. The one before that - I don't remember how long I used it.
As to the gentleman who suggested that I reset it, well I tried and it did not work.
My advice is to avoid Netgear products. Better to be safe than sorry.
cpwlew wrote:
I did not google for the suport number of netgear. I got the number from the website & and the manuel (which I had downloaded 3 months ago).
Much to general annoyance, Netgear does not have a support number on a website. In a quick check of all the "X6S" manuals that I can find, none have support phone numbers.
If you want people to follow up that dud information, tell us what the number was, or provide some way that Netgear can confirm that you were not being conned. Sadly, that is the most likely conclusion.
cpwlew wrote:
But I did understand that she was pushing the serices pland - 1 yr for $110 or so, 2 Yr for $200 or so.
Those aren't the rates for Netgear's farmed out service.
None of your numbers there.
You would do well to avoid giving anyone else your credit card details. The crooks are on your case.
We still don't know what device you own. Nighthawk X6S could be one of several routers or range extenders.
To get help to fix your problem you need to provide clear details of what device you have and what you are doing.
You do seem to be in a pickle. But, in the light of the above, blaming it all on Netgear does seem to be a stretch.