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Forum Discussion
Low Ethernet Speeds - R8000 Nighthawk
About three weeks ago Comcast upgraded our internet from 400Mbps to 800Mbps. I was still getting back results from speed tests of about 250Mbps, which is when I started to look into my issue. I tried...
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I submitted a reply but it's just gone for some reason.
What Firmware version is currently loaded?
V1.0.4.84_10.1.84
I saw another thread about this firmware being buggy and people complaining about it almost a year ago with no fix in sight.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Already disabled.
Has a factory reset and setup from scratch been performed since last FW update?
Yes.
What CAT# cabling are you using between the modem and router and router and your PC?
Have you tired a different PC or laptop ethernet connected to the router to compare results?
What speed test app are you using? Ooklas installable speed test app is recommended.
What speed tier do you pay for from the ISP? They recently changed speed tiers as of last year. Reporting 800Mpbs and 1.2Gb now.
Please post a copy and paste of the modems connection status and event log page.