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Forum Discussion
Magic Jack dropping calls
This is a follow up to my original posting 5/5/2021 with the title "Magic Jack dropping calls" regarding a VOIP phone from Magic Jack connected to a Netgear router. I was experiencing dropping of...
What model NG router are you referring too?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Have you tried putting the devices IP address into the routers DMZ?
As mentioned in my first posting on this problem on 5/5/2021 my router is R6220 connected to a Surfboard SB6183 cable modem and then to Comcast.. I did put the Magic Jack IP address into the router's DMZ and many other things suggested by Forum members. My calls continued to drop at random times. Giving the Magic Jack the highest priority is the only thing that seems to work and a dropped incoming voice is now rare. I suspect the Magic Jack is not tolerant of the slightest interruption in that incoming path. Thanks.
Something to contact the Mfr about and see what they recommend regarding there product.
Dealing with Magic Jack technical support is a hopeless exercise. i could not get through to anyone who knows anything. 9 of 10 times I was told to replace the 5 V power supply. I did this to humor them. I was persuaded to get a replacement Magic Jack and the problem was the same.
Magic Jack is great when it is bug free. The price is right, about $40/year. It also has a nice call blocking feature where a caller has to dial a random number to get through. I have not had a single robo call in years.
Thanks for the interest.