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Solved
Model R 7000 Suddenly no longer works without notice
Yesterday my Model R7000 AC1900 unit stopped working. I have been using it to extend my home wi-fi. I called Netgear and was told that I now have to buy a service plan for this unit. I was told that ...
Did you try to manually update the router yet?
What do you mean by no longer works?
What's happening?
Any top LED indications?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
I called Netgear customer service yesterday and they told me that the router/extender no longer works and I have to buy a service plan that costs more than the router did to begin with. I won’t be buying anything from Netgear again.