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Forum Discussion
Model R6700v3 router with internet connection issues
This router is in a 2nd home which we go to every couple of weeks. Each time we get to the home lately, we have no internet connection. The cable company says it's the router. If I reboot the router,...
vinnyd51 wrote:
The cable company says it's the router.
Why does that not surprise me? It is the default buck passing response.
This has been happening since the cable company swapped out our modem for a newer, different model.
When the modem changed, did you reset the router and set it up from scratch?
You need to get it to forget any settings it picked up from the old modem.
I did not reset the router after the new modem was installed. How do I go about doing that? Sorry, but I'm not that tech savvy.
vinnyd51 wrote:
How do I go about doing that? Sorry, but I'm not that tech savvy.
Fortunately, it is dead easy. No PhD in computer engineering needed. Just a button to press.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Your firmware is also a couple of versions behind the latest.
R6700v3 Firmware Version 1.0.4.120 | Answer | NETGEAR Support
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
The reasoning behind the reset is that the router picks up various settings from the modem. So if you change the modem, you need to get it to forget its misspent past.
This isn't guaranteed to get rid of any issues you see, but it is the first thing to try.
Thanks for all the help from all who replied to my posts. As I mentioned in an ealier post, this is in a second home and we are not there all the time. When we are there again, I will try all of your suggestions. I hope you all have a very Happy Thanksgiving!