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Forum Discussion
AJGCOLO
May 03, 2021Aspirant
Modem wont send Internet to router
Have a CM1200 cable modem hooked to an Asus RT-N66R router. Have had this set up for some time. The other day the internet stopped working. Went through reseting both modem and router with no success...
AJGCOLO
May 03, 2021Aspirant
I learned this when on first got the modem, as no one explained it to me at that time. When testing I only would have the router plugged in and into port 1. Any other ideas?
plemans
May 03, 2021Guru - Experienced User
Try this. Factory reset both the modem and the router. Push and hold reset for 7-15 seconds while they're powered on.
then disconnect the coax from the cm1200 and disconnect everything from the router and the modem.
then leave them for 2 minutes.
Connect coax back to the cm1200
power it on and wait 2 minutes
connect a new ethernet (cat 5e or greater) to the router's wan port.
Then turn the router on. give it a couple minutes and then attempt setup.