My r8000 will not let me put in a login name

My r8000 will not let me put in a login name.  That field will not take focus.

I reset the box.  It took 45 seconds before the power light would flash.  

I input the default so there would be no confusion.  I filled in the questions but on the last answer, the page would not progress, it just hung there.  After a while, the page turned to checking for firmware update.  After several minutes, it stated it was updated.  It took me back to the page for inputting the login and password.  It would not let me select questions without inputting a login and pswrd.  But it would not get past the last question and then start over again with firmware update.

I have tried this directly connecting to the router with Ethernet from PC and with genie on my cell.  When I attempt to access the router with my cell, it states I need to go to a website to get the app.  I go to that site and it says I have to go to the site to get the web app.  

I am only getting circles.  How might I break out of this?