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myinter5's avatar
myinter5
Aspirant
Feb 20, 2021
Solved

My Router Does Not Work

Hello, My Modem & Router are setup and all indications tell me that I have Internet, but there is no internet from the Lan Ports & Unable to access Wifi. Message is "Obtaining IP Address", but never...
  • myinter5's avatar
    myinter5
    Feb 24, 2021

    Hi Michael,

    Thanks for your tips and instruction. I did all as requested:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.

    Now, I have internet access. Many thanks again

    Best regards