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Forum Discussion
myinter5
Feb 20, 2021Aspirant
My Router Does Not Work
Hello, My Modem & Router are setup and all indications tell me that I have Internet, but there is no internet from the Lan Ports & Unable to access Wifi. Message is "Obtaining IP Address", but never...
- Feb 24, 2021
Hi Michael,
Thanks for your tips and instruction. I did all as requested:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Now, I have internet access. Many thanks again
Best regards
butterflysaver
Mar 04, 2021Aspirant
I hate that there is no way to contact an actual person but you have 90 compimetary support service! How do you have that when you cannot call anyone...Please help
my Netgear says I am connected but my phone, tv, and computer say other wise
myinter5
Mar 04, 2021Aspirant
Hi there,
This is assuming that you have internet from your Modem:
Try this: remove the Ethernet Cable from your router & connect it to your laptop and check for Internet Access. If you can access the internet, then re attach the cable to router. Next, un-plug the router power supply and wait for a minute or two, then reconnect power, wait for all LEDs on router light up. At the Router, attach a device that you want internet to via Ethernet cable & check for internet access.