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Forum Discussion
My router is dropping internet connection (AC2400)
So I have been having issues with my AC2400 router. At random times I lose all internet connection ethernet and wifi for a few seconds every 10 minutes or so. The loss of internet is not constant tho...
xrb34 wrote:
So I have been having issues with my AC2400 router.
Which one?
AC2400 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Look at the label on the device for the model number.
I have factory reset my router, updated to the latest firmware....
Only a number tells us which version you actually have. It is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
The router is the R7350. The firmware I updated to was v1.2.0.92 which was the latest one on the netgear website for my router at this time. My router and modem are separated. The modem that I have is an Arris model:TM822A. Also I had reverted to an older firmware version to see if the issue continued and it did. The version that I reverted to is: V1.2.0.88_1.0.1.
Yes it is just a modem.
Does the issue happen to both wired and wireless devices?
Yes it happens to all devices as far as I'm aware. Whenever the internet goes out it goes out on my computer which is on ethernet and also my phone which is on the 5ghz wifi band.
