My unit with this number on the back RN31400 is the subject. I wanted help when I went to the websit

---

JayDNicholson wrote:

I went to the NETGEAR website to ask for support. I entered the model of my unit. It automatically said, "This product is end-of-life." That is incorrect, as it has two more years on the warranty.

 

---

EOL is Netgear's way of saying it doesn't make them any more. That has nothing to do with warranty. There's a different way into the warranty system.

 

 

---

JayDNicholson wrote:

I cannot get anywhere in dealing through the website.

 

---

It  might help to start on the appropriate  of this community. You have posted your message in the section of this community given over to General WiFi Routers (Non-Nighthawk). (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so there may be useful responses here, but the ReadyNAS 300 Series 4- Bay (Diskless) is nothing like a router, so you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

ReadyNAS Network Storage: Official NETGEAR Community

You are  more likely to encounter people who are familiar with your device over there.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.