Need help - had to use the reset button in the back

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Godsdemon wrote:

I had to use the reset button in the back last nite.

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What prompted you to do that? I ask so that we can rule it out as the cause of what you see now? Was it just the "forgotten password" thing? If so, password for what?

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Godsdemon wrote:

I notice that my internet gaming seems to cycle in waves on any mmo experience that I can have every 3-4 mins it seems and my previous email and password were removed and it thinks I am going to rebuy my "armor" sub that I am no longer getting due to the reset button.

 

That's a long string of probably disconnected symptoms all jumbled up together.

What do you actually see when you are gaming?

As you have reset the router, you should take it through the set up process for a new device. That means restarting the network in the correct order.

Be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it connect.
• Turn on computers and rest of network.

You can see the details if you visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Begin with the Quick Start/Installation Guide.

You may have done this already. I can't tell from your message.

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Godsdemon wrote:

 

Who do I contact to get this lined out within the company ?

 

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When it comes to Armor, start here:

NETGEAR Armor - NETGEAR Communities

When it comes to fixing problems on the router, what firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.