NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ifixidevices
May 09, 2016Luminary
need r8500 Power adapter replacement
Hi guys, Unfortunately my puppy decided to get into my computer room and cause havoc with power cords (didn't get hurt thankfully but he decided to start chewing on the large parts of the adapter...
- May 09, 2016
ifixidevices Since E-bay is a non-authorized reseller, consider buying a new power adapter.
Its part number is 332-10631-01.
ifixidevices
May 09, 2016Luminary
Thanks ElaineM, I bought it second hand off of eBay (I've bought a lot of netgear products that way.) It says it's already registered. Can I still PM you with the serial number of the unit or am I SOL?
ElaineM
May 09, 2016NETGEAR Employee Retired
ifixidevices Since E-bay is a non-authorized reseller, consider buying a new power adapter.
Its part number is 332-10631-01.
- ifixidevicesMay 09, 2016Luminary
There's no way I can buy it directly from Netgear?
Also looking up that part number everywhere I've found shows it listed as a 12v 3.5A power adapter.
If he wouldn't have mangled up the side of the adapter I could read the part number but on the back of the router it shows 19v 3.16a so I don't think that adapter would work.
- ifixidevicesMay 09, 2016Luminary
Ok weird, that part number shows for both the 12V and 19V adapters...
http://www.ebay.com/itm/291545801774
https://world.taobao.com/item/525709887597.htm?spm=a1z3o.7695283.0.0.ndLpHQ
Looks like the only place I can get it from is China if I can't get it directly from netgear...
- TheEtherMay 10, 2016Guru
The adapter you found on EBay is a different part number: 332-10613-01 instead of 332-10631-01. The taobao one looks correct.
When it comes to replacing a DC adapter, any adapter with exactly the same voltage (e.g. 19V) and polarity (the orientation of + and - symbols), plug, and at least the same amperage (e.g. 3.16A) will work.
Personally, I would buy either a genuine Netgear adapter or a generic adapter made by a reputable company, preferably Made in the U.S..