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Netflix blocked on Nvidia Shield TV with Live Parental Controls enabled
I am unable to play Netflix videos on my Nvidia Shield TV when Live Parental Controls are enabled. If I use OpenDNS filtering with similar settings and manually specifying the OpenDNS DNS server...
The solution was to switch the router firmware to DD-WRT and follow these instructions:
https://www.dd-wrt.com/wiki/index.php/OpenDNS
The stock firmware provides no useful information in troubleshooting the problem.
Be sure that your setting up parental controls for each device and configuring allow or block settings.
Review the user manual for making settings for each device.
I do not understand precisely what you are suggesting. Nowhere do I see reference in the user manual to specifying parental controls per device. The closest thing I see is allowing a bypass user and a trusted device, neither of which I have not configured.
Nor do I see any settings in the Live Parental Controls that specify allow/block. I see filtering options which do allow me to "block" (as you mentioned) different categories such as Alcohol, Drugs, ... but again, I see nothing that lets me configure this per user or per device.
I do see reference to setting up access control by device, but that is merely allowing or disallowing a specific device to use the network at all. My Nvidia shield is able to access the network and pretty much anything on the internet, including Netflix for the purpose of browsing show listings and such. The only thing I've found to not work is watching Netflix shows.
Are you saying that I need to install NETGEAR Genie on each device that I want to use Live Parental Controls? If that is the case, there is no version of NETGEAR Genie that can be installed on the NVidia Shield TV. Also, I don't see how anyone could come to this interpretation from the user manual.
Does Netflix work with out any PC controls?
Have you reviewed this?
Yes, when I disable Live Parental Controls, then Netflix works fine. Netflix also works fine when using vanilla OpenDNS. It only fails when using Live Parental Controls enabled.
That KB artical you sent is quite familiar to me by now. It does not help me resolve my issue.
Seems like there maybe a configuration issue in the settings maybe. What are you wanting to do with the controls exactly. Manage whos watching netflix or using the TV device?