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SpecOfDust666's avatar
SpecOfDust666
Follower
Jun 19, 2022

Netgear ac1900 offline

Me and my fiance just moved appartments and are now having an issue with outlook router saying cables aren't connected, so we went out and bought new cables and put new cables in today and reset the router and it's still saying cables not detected. Then on our phones it says connected without internet. Today is Sunday and so we can't contact anyone to see if there is a problem with the wall, bit it was working just fine before we moved 2 days ago. Any advise would be greatly appreciated.

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 20, 2022
    SpecOfDust666 wrote:
    Me and my fiance just moved appartments and are now having an issue with outlook router saying cables aren't connected

    Which router is this?

     

    ac1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

     

    Look at the label on the device for the model number.

     

    What is the modem/gateway in front of the router? What does the Internet come from?

     

    we can't contact anyone to see if there is a problem with the wall, bit it was working just fine before we moved 2 days ago.

    What is on "the wall"?

     

    ...it was working just fine before we moved 2 days ago.

    You have moved, so the Internet service has changed. First thing to get the thing to forget the old setup and get the router back to its factory settings and see if it will recognise the new Internet service.

     

    How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support