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Netgear does not support their product
After having bought several Routers from Netgear and many switches and other gear, I tried to get some technical support because there is a problem with WiFi bandwidth (wired bandwidth is fine), but ...
Go for an ASUS, the AC86U is the current sweet spot until AX routers mature. Avoid TP-Link as they abandon their models pretty fast
I called and was talking to Netgear support. They are just aweful and a complete waste of time. Even refused to let me speak to a supervisor.
michaelkenward wrote:
kenlaz wrote:...they refused to help unless I paid $50.
This place is free.
Netgear also offers free support for 90 days.
Who did you call? If it was one of those sites found with a web search, then there is a high probability that it has nothing to do with Netgear.
Many of those listing are from third-party sites that pay to appear in the search engines. They then create sites that "borrow" the Netgear logo.
Those sites will also appear if you search for other makes of hardware. Using them can be dangerous.
Netgear farms out paid-for support to GearHead.
kenlaz wrote:
I called and was talking to Netgear support.
You don't say who you called.
Netgear doesn't hand out a phone number that you can call, which upsets many of the people who turn up here.
There is no phone support. You do it via the support portal:
Contact Us | Support | NETGEAR
Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.