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VinceKilloran's avatar
VinceKilloran
Follower
Dec 22, 2020

Netgear modem/router won't connect with new Xfinity internet

I have a new Xfinity internet acccount and a  new Netgear 1750 router/modem but I can't get the WiFi connection to work. I've unplugged and restarted it, reset it and talked for an hour with an Xfinity representative. The Netgear device does appear on my Xfinity account as a registered device, and the "Netgear39" appears on my WiFi network preferences (and it shows that it's connected). My MacBook Pro accepted the assigned password for the new device.

 

Still, no internet connection! Does anyone have any experience or advice on this? Thanks!

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 23, 2020
    VinceKilloran wrote:

    I have a new Xfinity internet acccount and a  new Netgear 1750 router/modem...

    Does it have a model number?

     

    Is it set up to get the Internet?

     

    VinceKilloran wrote:

     

    Still, no internet connection! Does anyone have any experience or advice on this?

    You'll have to provide a lot more information before anyone can answer that.

     

    You can help people to help you by providing the information suggested in this forum's header:

     


    Subject (Include model number and brief summary)
    Model (Recommended - Helps the community give the best answers)
    Body (Include additional detail including model version, firmware, OS and environment where relevant.)

    They are there for a good reason.