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Forum Discussion
OraKaufman
Apr 06, 2023Aspirant
NETGEAR NIGHTHAWK R7000 2.4ghz band problem
When I try to connect to 2.4ghz band on Xbox, the NAT type says Unavailable and the ping is high and download speeds are very slow.
michaelkenward
Apr 07, 2023Guru - Experienced User
OraKaufman wrote:
When I try to connect to 2.4ghz band on Xbox, the NAT type says Unavailable and the ping is high and download speeds are very slow.
Did you try this?
Search - NETGEAR Communities – Xbox NAT type
What firmware version do you have on the R7000?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
- OraKaufmanApr 08, 2023Aspirant
Firmware V1.0.11.136_10.2.120
Modem is a TM1601A Arris
No, it doesn't happen with the 5Ghz band. The Channel for 2.4ghz is set at 1, 5ghz channel is set to the highest which is 161, and I only have 2 neighbors close by.