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Forum Discussion
NetGear Nighthawk R7000
I have had my BT Router replaced 3 times over the 5 or 6 years (on and off) that I’ve used them as my ISP, their Customer support is brilliant, but it seems their Hardware cannot live up to their hum...
This is all a bit confusing because you are using the wrong words to describe things.
StellaMan wrote:
I bit the bullet at the weekend and took out the BT Router, replacing it with a Draytek Vigor 130 Router
The Draytek is a modem. Nothing router about it.
I suggest starting from scratch. Visit the support pages for your R7000, which really is a router:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Begin with the Quick Start/Installation Guide.
BT's devices are usually modem/routers. So your experience with that will be very different.
StellaMan wrote:
The BT Speed Test won’t work unless it’s their own Router being used...
I don't know what that means. I run BT's diagnostic here just fine and I have never been near a BT modem/router. Mine is still in the shrinkwrap.