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Forum Discussion
rjm65
Sep 21, 2022Aspirant
Netgear Nighthawk r7000p 5g issues
I recently bought a renewed Netgear Nighthawk r7000p on amazon, the router works great, however there is a minor issue that is quite annoying, I use the 5g daily on my cell phone and tablets to conne...
plemans
Sep 21, 2022Guru - Experienced User
What firmware version are you on?
What modem/gateway is the router connected to?
rjm65
Sep 21, 2022Aspirant
The Modem is provided by the cable company, it is an Arris TM-722, the router has firmware version v1.3.2.126 hope this helps...
- plemansSep 21, 2022Guru - Experienced User
Did you try a factory reset and reinstall? The R7000P has had quite a few factory updates. It could be an old setting causing issues.
- rjm65Sep 21, 2022Aspirant
well since it arrived exactly 2 months ago, the answer is no I have not done a factory reset since i got it... i would assume when i reset it the first time it would be up to date as of 2 months ago, have there been many updates in last 2 months that i should consider another reset?
- michaelkenwardSep 21, 2022Guru - Experienced User
rjm65 wrote:
well since it arrived exactly 2 months ago, the answer is no I have not done a factory reset since i got it...
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
You will see a library of firmware there. This is the latest:R7000P Firmware Version 1.3.3.152 | Answer | NETGEAR Support
That is dated "08/04/2022". Unfortunately, Netgear using a dating system unlike anything used in the sane world, so that date is 4th August 2022 (04/07/2022), which maybe within your two-month window.
Did you update the firmware when it arrived? It may have arrived with an old version. It probably tried to to do that in the setup process. But did you let it apply that update?
No harm in checking.