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Forum Discussion
Netgear Nighthawk R7960P Not Allowing Full ISP Speed
I recently increased my Internet speed through my ISP to 500 down / 50 up, but my Netgear Nighthawk is throttling my download speeds. I'm maxing out at about 300 Mbps down. Upload speed is fine. P...
Did you ever try a factory reset and clean reinstall? (not from backup)
Try that first. During the install, make sure to leave qos, traffic monitoring, parental controls, and access controls disabled.
OK, I performed a factory reset and have not reconfigured anything other than the device password. I have not yet configured wifi, and QOS, traffic metering, parental controls, and access control all disabled, but I am still running into the same issue. Speedtest through the device shows 500+ down, but the most I can get through my hardwired PC is 350+. Wiring my PC directly into the modem gets me 490+.
BuckGuy wrote:
OK, I performed a factory reset and have not reconfigured anything other than the device password.
That gets you part of the way there.
You need to reset the whole network, including the modem.
Then start everything up afresh.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
Everything on your network has to forget any settings that it had when you had slower internet.
BuckGuy wrote:
I have not yet configured wifi, and QOS, traffic metering, parental controls, and access control all disabled...
At 500 Mbps, QoS is pointless and will only slow things down.
Completed restarting the modem, router, and PC as you requested. The issue remains.
QOS was never enabled. Only pointing that out to save you and me the time of having you suggest that as the possible cause. I found other posts pointing out that QOS, traffic metering, and access control all can contribute to this issue, so I made sure that none of these were/are enabled. Which they were not from the onset.
A couple things to try
If you have the R7960P, you're not on the most recent firmware. Its 1.4.1.64
You can try installing that version. Do the factory reset/clean install.
If that doesn't help, try the firmware version prior to netgear armor. Not all devices played well with armor. That'd be version 1.4.1.44
