NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear Nighthawk R8000P Firmware Update
Firmware not updating manually nor via router web check option. Nighthawk R8000P Current Firmware Version: 1.4.1.50 Update Firmware Version: 1.4.1.62 I have attempted to update the firmware via the Ro...
I also was unable to update router firmware with the Nighthawk App, it would go for about 2 minutes, then fail, saying to "Try Again" later, which never worked. But it succeeded when I used a browser (FireFox) to 192.168.1.1 and chased it down that way.
I'm also not able to upgrage the firmware. Stuck on 1.4.1.50. Tried factory reset, update via app, hardwired login update via routerlogin, and even manually uploading the firmware file. Nothing worked.
My router also often drops internet connection when I am browsing and reconnects 15-20 seconds later (sometimes I have to manually reconnect computer to wireless). I bought the router on 8/15/20. I just got off the phone with tech support and also informed them of this thread with the ongoing issue. They said they will "offer me a call back while they investigate the issue." I am beyond frustrated with this router and Netgear's minimal support without having to buy a service contract.
I am now going on 3 weeks with an open support ticket with Netgear with no response. I have sent 2 follow up asking for an update but have not even been acknowledged.
This is the worst customer support ever. Will never buy Netgear products again.
Yeah I agree....last one due to lack of service.
- Thanks to a moderator escalating my case I actually received a call back. Support had me try to manually install the latest firmware update with no success again and then finally issued me a RMA to exchange the unit.
I couldn’t get them to waive the expediting fee though as I need the router to be able to work from home office.
