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Forum Discussion
Netgear Nighthawk router not connected to Internet
I am trying to set up my Netgear Nighthawk router. When I was going through the steps, it said that the Cables are Connected but then when it tests the Internet, it said Internet not connected. What ...
utsahkaun wrote:
I am trying to set up my Netgear Nighthawk router.
Which router do you have? (The model number.)
On its own, the router cannot connect to the Internet. What modem/gateay/ONT (optical network termination) sits between the router and the Internet?
When I was going through the steps, it said that the Cables are Connected but then when it tests the Internet, it said Internet not connected. What do I need to do?
What tells you that? If you are setting it up with a mobile app, you might have more luck if you use a web browser and the graphical user interface (GUI).
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
That page will also have any software, firmware and drivers for your device, if they exist.
There may also be some helpful videos on what to do.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.