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Netgear Nighthawk X10 / R9000 won't recognise admin pass & pass reset doesn't work
Hello, I've had this router (Nighthawk X10) for a while and it's worked great for the most part, but I've recently been encountering some weird issues with getting locked out of router login page...
I've seen the password pop up issue when running double nats.
I'd get that issue fixed first and then see if you're still having the other issues.
Are you doing a full factory reset of the device or just a reboot?
What modem/gateway are you connected to?
What firmware is on the router?
Have you tried a different pc/browser? I've had a specific computer that always had issues.
Hi,
1) I'm basically doing a full factory reset via the small pin-hole button - 3 times or even more.
2) It is a regular ISP's router from Vodafone. As in the internet line is going into this ISP's router which then is further passed on to the Netgear router via an ethernet cable and the Netgear router then feeds the internet to the house (wifi and ethernet cables). The wifi is off on the ISP router, however, via ethernet cable there is one device connected to the internet from the ISP's router if that tells anything.
I am not sure if links like this are allowed here, but one like this - https://www.vodafone.co.uk/broadband?cid=ppc-UK_19_AO_P_X_J_I_D_HBB_BAU_Drive_Text-Brand_Google_HBB-SF_NA_NA_Core_Mix_Mix_NA_Exact&kpid=go_cmp-2034513560_adg-106407874217_ad-530681229519_kwd-416702849434_dev-c_ext-_prd-&vfadid=2034513560&gclid=CjwKCAjwuvmHBhAxEiwAWAYj-AQjvHFXC2n_oVAzf8utb0KekILKp3eSYf9g8EHzgUwxeINTd0_ZtxoC9KEQAvD_BwE
3) I cannot recall and as I cannot login into the router I cannot check at the moment, but I would have updated it sometime during the past 4 months or so.
4) The problem right now is that I last gave this a go like two or so months ago and frankly I've simply forgotten the password, so I'd have to go through the reset steps again to make a new password that I know is correct. But if I recall correctly I did try different PCs as well as on a phone and it seemed to be like a router issue after all. Because, for example, additionally it would also bug out (and therefore log out) the Netgear Genie app also.
Thanks.
Turning off the wifi doesn't disable the ISP's router functions.
It leaves you in a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
Cascading routers can cause many issues.
Have you tried using the R9000 in Access point mode?
Or making sure the netgears IP address is in the Vodafone's DMZ?
Okay, I can already sense the plebness emitting from myself lol.
You are probably right. Double router does seem pretty odd and I will get in touch with Vodafone to grab the required details to set-up Netgear as the only router and, therefore, eliminate the Vodafone router as such. I would have to guess this is also what sometimes would have caused some of the weird internet related errors when gaming.
I believe I may have tried running the Netgear router in AP mode which then lead to getting locked out of the router login / admin page anyway, but I suspect there would have to be some kind of an issue due to the double-router setup which is what I will get on to right now and report back to you how it turns out.
Thank you for your help.