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Netgear Nighthawk X4S R7800 speed question
I am having connectivity issues with my isp after switching back to cable. They do have an issue with the signal and will be out to troubleshoot. In the meantime, I have a question about the R7800 ...
Nitnoid wrote:I am having connectivity issues with my isp after switching back to cable. They do have an issue with the signal and will be out to troubleshoot. In the meantime, I have a question about the R7800 I was hoping someone could answer.
When I run the speed test on my phone over the 5g wifi, I am showing a speed around 430Mbps which is close to the 500 I am supposed to be getting. However, when I run the same speed test on the pc using a wired connection, it ranges from 50-73Mbps. The speed seems to work fine (when its working) but this number is far lower than I expect to see. Is this normal or is there a setting in the router I can adjust to improve this? Or, could it be my MB? I am using an ASRock Z77 extreme4 and it is rather old.
Any input would be greatly appreciated!
Log in to the R7800 user interface. Go to Advanced -> Setup -> Show Statistics. Look at the status of the LAN port you are using to connect to your computer. It should show 1000M/Full. If it shows 100M/Full, your Ethernet port on your motherboard is limiting your throughput. See attached.
A couple of general troubleshooting steps. Have you powered down and then powered up your LAN in sequence? Power down and pull the power cord to your modem. Disconnect the Ethernet cord to your router and power it down. Power up your modem and give it ample time to fully boot and stabilize. One of the last indicators to illuminate should be internet. Now connect the Ethernet to your router and power it up. Give it plenty of time to boot and stabilize. One of the last indicators to illuminate should be internet.
Are you using the Ookla native application to test your throughput capacity? Test applications within router interfaces and using web browsers have a tendency to be inconsistent.
Nitnoid wrote:I am having connectivity issues with my isp after switching back to cable. They do have an issue with the signal and will be out to troubleshoot. In the meantime, I have a question about the R7800 I was hoping someone could answer.
When I run the speed test on my phone over the 5g wifi, I am showing a speed around 430Mbps which is close to the 500 I am supposed to be getting. However, when I run the same speed test on the pc using a wired connection, it ranges from 50-73Mbps. The speed seems to work fine (when its working) but this number is far lower than I expect to see. Is this normal or is there a setting in the router I can adjust to improve this? Or, could it be my MB? I am using an ASRock Z77 extreme4 and it is rather old.
Any input would be greatly appreciated!
Log in to the R7800 user interface. Go to Advanced -> Setup -> Show Statistics. Look at the status of the LAN port you are using to connect to your computer. It should show 1000M/Full. If it shows 100M/Full, your Ethernet port on your motherboard is limiting your throughput. See attached.
A couple of general troubleshooting steps. Have you powered down and then powered up your LAN in sequence? Power down and pull the power cord to your modem. Disconnect the Ethernet cord to your router and power it down. Power up your modem and give it ample time to fully boot and stabilize. One of the last indicators to illuminate should be internet. Now connect the Ethernet to your router and power it up. Give it plenty of time to boot and stabilize. One of the last indicators to illuminate should be internet.
Are you using the Ookla native application to test your throughput capacity? Test applications within router interfaces and using web browsers have a tendency to be inconsistent.
Hi. Thank you for responding. I have tried rebooting everything except connecting the ethernet cable between the modem and router after rebooting. I will try that next but I did check and the router does indicate 100M/Full. I suppose my mb is rather old and its not a problem with my router. I guess that is the next bridge to cross.
Also, I did try both the isp speed test and the ookla speed test. Both give similar results.
Thank you so much for your help!
Nitnoid wrote:Hi. Thank you for responding. I have tried rebooting everything except connecting the ethernet cable between the modem and router after rebooting. I will try that next but I did check and the router does indicate 100M/Full. I suppose my mb is rather old and its not a problem with my router. I guess that is the next bridge to cross.
Also, I did try both the isp speed test and the ookla speed test. Both give similar results.
Thank you so much for your help!
The connection status indicates your Ethernet port is limited to 100 Mbps. Usually the ports run about 94% efficiency. On a good day you could see 94 Mbps. You might check see if there are updated drivers for your Ethernet port. Their help will be limited because the 100 Mbps limit is related to hardware.
I wanted to update this thread with my solution since I hate searching for solutions only to find the problem not resolved.
My problem appears to be the cable. One of the cables I was using to test was a plain cat5 cable. The other cable I tried was a 5e cable and it came with my modem. I guess they shipped the cheapest cable they could.
Hard to find newer drivers for my nic that are newer than 5 years old but I guess it shouldn't matter. Signal quality is the determining factor in this case.
Thanks for all of the input!