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Forum Discussion
Netgear Nighthawk X6 R8000 Latency and Packet Loss issues
Issue: Highly variable download and upload speeds on hardwired connections and all three (3) wireless bands. Found intermittent packet loss and high latency when pinging router directly (192.168.1....
Lots of stuff in there, but not some crucial details.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Have you turned off things like QoS and traffic metering, features that are known to strain a roujter's processor and perhaps to slow down traffic in the process..
Of course, "highly variable download and upload speeds" may have nothing to do with your network as they depend greatly on what is on the other end of the connection.
Thanks for the response.
Current firmware version is V1.0.4.76_10.1.82, but it's occurred with multiple firmware versions over the last couple years.
I don't have the model of the modem with me, but I can say it is most certainly a pure modem. I believe the modem is fine as the issue does not occur with any other device that is connected to it directly.
QOS and Traffic Metering are turned off by default. I don't recall ever turning any of the additional features on (including the security suite) prior to the factory reset. I can say with certainty none of the features disabled by default are have been enabled since the last factory reset.
I feel confident that the "highly variable download speeds" (upload is fine, consistent at 24mbps) have everything to do with my network. There is packet loss pinging the router itself and latency spikes when pinging the second hop of a tracert. The issues do not repeat for any device hardwired directly to the modem, and the issue began when I first installed this router though not to the extreme they are now.
One of the things you can try is I've seen a few R8000's that struggle with netgear armor. And its built into the firmware after a certain point.
Try downgrading to the version prior to armor, then do a factory reset and reinstall. Disable auto-updates. Then test it.
version prior to armor: 1.0.4.28
